01

THE CUSTOMER

To be a customer of the Website you must be of legal age and with full legal capacity or to be authorized by your legal guardians to order on the Website. The personal information you give to HOUSE BY® when creating a customer account or upon any order you may place must be complete, accurate and up to date. In the event of an error in the wording of the recipient's contact details, HOUSE BY® would not be responsible for undelivered products should the data prove incorrect. HOUSE BY® reserves the right to cancel any order should the IP address of the customer be located in a country different from the billing and/or delivery address.

02

THE PRODUCTS

The products offered for sale are those described on the Website. HOUSE BY® makes every effort to accurately present and describe the products to inform the customer at best. However, it is possible that non-substantial errors may appear on the Website, which the customer acknowledges and accepts. The photographs and other reproductions of the items are for reference only and have no contractual value. In the event of any non-compliance of the product delivered with its description on the Website, HOUSE BY® agrees to remedy such non-compliance by either exchange or pay back (totality or partially) the invoiced product.

03

ORDERING PRODUCTS

The acceptance of orders placed on the Website is contingent upon adherence to the procedure established by HOUSE BY®. This process consists of a series of sequential screens that guide customers through the necessary steps to validate their order. The customer will have the possibility, before finalizing their order, to review the order details and its total price, and to correct any possible errors before confirming their acceptance. Any order confirmed by the customer constitutes a sales contract and acceptance of all the provisions of these general terms and conditions of sale.

Orders will be accepted subject to stock availability.

HOUSE BY® has the right to refuse any order made by a customer with whom there is an ongoing dispute or an issue related to the payment of a previous order, or who violates the provisions of these general terms and conditions of sale. HOUSE BY® will inform the customer by email. If the customer does not rectify the erroneous elements or those in breach of these general terms and conditions of sale, HOUSE BY® reserves the right not to process the order.

Once you have validated your order, a confirmation email summarizing the order (products, price, product availability, quantity, etc.) will be sent to the customer by HOUSE BY®. To this end, the customer formally agrees to the use of email for order confirmation by HOUSE BY®. In any case, invoices are provided upon delivery. This confirmation e-mail will include all of the information you have provided, as well as the accepted price and terms of payment with an indication, as the case may be, of any possible difficulties or reservations in respect of the order. Upon the delivery of each product, you will also receive written confirmation of the price paid and of the applicable shipping fees.

04

PRICE AND TERMS OF PAYMENT

4.1 CHOICE OF PRICE

The prices displayed on the Website are in Euros, all taxes included, and excluding shipping costs. The total price of the order (including all taxes and shipping costs) is shown in the cart. HOUSE BY® reserves the right to modify its prices at any time, but products will be billed based on the rates in effect at the time of order registration, subject to availability.

IMPORTANT:
For all orders shipped within the European Union, there are no import duties to pay and our logistics partner DHL is responsible for paying local VAT to the authorities.

4.2 PAYMENT METHOD

To pay for your order, you may use one of the payment methods indicated in the checkout according to your country (credit card, debit card, PayPal, Apple Pay, and Google Pay). For credit card payments, customers can access a secure portal provided by our banking partner, which guarantees the safety and accurate recording of payment orders. By doing so, customers explicitly authorize HOUSE BY® to debit their accounts for the total amount of the ordered products. The data recorded by the payment system serves as proof of all financial transactions.

For payment via PayPal, please follow the online instructions. After the PayPal payment page, you will be redirected to Houseby.com where you will need to click PROCEED TO PAYMENT to confirm the transaction. An order summary page will be displayed to confirm your order.

05

DELIVERY

HOUSE BY® will deliver to the address provided in your order, knowing that this must be your place of residence.

Our delivery times differ depending on the destination.
For deliveries within the European Union, please allow 1 to 2 weeks for your package to arrive.
To ensure timely delivery, please verify that you have provided complete and accurate information regarding your delivery address, including street number, building number, staircase number, access codes, and any names or intercom numbers. Inaccurate information may lead to longer delivery times or require reshipment.
The lead times mentioned are indicative of the average processing and delivery duration. HOUSE BY® cannot be held responsible for delays caused by external factors.
In the event of damaged packages (such as opened boxes or missing items), the customer must notify both DHL and HOUSE BY® of any issues within 3 days of receiving the product.

06

RETURNS AND EXCHANGES

HOUSE BY® is committed to providing products of the highest quality. If you are not satisfied with your order, we commit ourselves to offer a refund of the products concerned under the below conditions.
The right of retraction does not apply to artificial persons (i.e. companies).


Items must be returned in their original packaging and condition.

To request a return for an order delivered in the European Union, please make your request here or send an email at contact@houseby.com

The customer is responsible for return shipping costs.

Our customer service will provide all the necessary instructions, including the return address and a return authorization number that must be indicated on the return package.

In the case of a refund, it will be processed within 14 business days following the date the returned item is received.

In the event that damaged goods are returned, HOUSE BY® will return these to the buyer who will be responsible for the shipping costs.

For refund requests: The buyer will be fully reimbursed for the purchase amount and outbound shipping costs in accordance with the Chatel law. Return shipping costs remain the responsibility of the buyer.

07

LEGAL JURISDICTION

Every order is subject to the customer's acceptance of the terms and conditions of use. These general terms of sale are governed by French law. In the event of a dispute, only French courts have exclusive jurisdiction to resolve the matter. Should any issues or complaints arise, the customer is encouraged to contact customer service to seek a mutually agreeable resolution.

08

USE OF PERSONAL DATA

The information collected by HOUSE BY® during a customer's order is necessary for managing the transaction and may be communicated in whole or in part to HOUSE BY® 's service providers involved in fulfilling the order. The customer is informed that this personal data may also be collected by an organization responsible for analyzing orders and combating credit card fraud. In accordance with the French Data Protection Act No. 78-17 of January 6, 1978, the customer has the right to access, rectify, oppose, and delete their personal data.

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